Is this normal?

I wrote down my questions last night and realised most of them are not medical questions, they are planning questions. For Arm Lift, I am trying to understand who I actually talk to after I land, whether the hotel is close enough if I feel tired, and what happens after I fly home. One clinic sent a clean PDF but avoided the follow-up part. Another clinic sent messy WhatsApp voice notes but answered every small question. I am not sure which one should make me more confident.