Small red flag or am I just overthinking the coordinator messages before Beard Transplant?

For beard transplant I would watch how they answer specific questions. I asked: who does the extraction/placement, how many patients that day, hotel name, distance to clinic, transfer times, translator availability, deposit refund rules, and what follow-up looks like at 1 week and 1 month. One coordinator kept replying with brochures instead of answers, so I crossed them off. Maybe they were still a good clinic, but I did not want vague communication before paying.