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After booking flights for my tummy tuck I also started worrying about practical things. The clinic with polished PDF looked professional, but I needed simple answers: who meets me at airport, how long to reach hotel, can the translator come to appointments, what number works at night, and what follow-up looks like after I leave. I ended up trusting the messy communicator more because they answered directly and then confirmed the important points in text. I saved screenshots and asked for deposit terms in writing so I was not relying on voice notes only.
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