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I paid only after they sent an itemised quote with what was included and what was not. It helped my anxiety a lot.
Ask if deposit is refundable or transferable. Mine was transferable to another date but not refundable, and that was buried in a PDF.
I would also ask who confirms changes after you arrive. My first plan looked simple online, then the in-person check changed the number of visits. It was okay because they had told me this could happen, but I was glad I had extra hotel nights. Budgeting only from the first message can be risky.
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