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I would ask for refund rules in writing first. Not just “yes possible,” but actual conditions and dates.
I paid after a video consult, not before. Maybe others are comfortable, but I needed to hear the plan and know what size discussion would happen in person.
My small lesson: screenshots are not enough if the details are scattered. I asked them to send one message or PDF with deposit amount, what happens if blood tests change the plan, hotel nights, transfers, garment, medication, and final payment method. It made comparing much easier.
Deposit can be normal, pressure is not.
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