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I would not judge only by speed. My best communication was actually with the clinic that took a day to reply but answered in proper detail.
Ask what is included after surgery, not only hotel and transfer.
Same happened to me with another procedure. The instant quote felt nice at first but later I realised they had not read half of what I wrote. I made a small table: price, nights included, garment, check-ups, airport transfer, and who answers after I fly home. It helped me see which quote was actually clear.
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