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Clean PDF is nice, but avoiding follow-up would worry me more than messy voice notes. After treatment you may be tired and not want to chase answers. I would ask both clinics to confirm the aftercare contact name, hours, and what support is available once you are back home.
I would choose the team that can explain follow-up clearly in writing, even if their messages are less pretty. Voice notes are fine, but before paying I would ask them to summarise the aftercare plan in text so you can check it later when you are tired or worried.
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